Well, the fit has really hit the shan. Turns out there was such dissension and turmoil with the mineral make-up company I've been blogging about that they have gone on an indefinite hiatus to sort their business out. In the meantime, they have said if you've made any purchases, even if it was 5 minutes ago, to file a dispute with PayPal.
Seems like it would be easier to just go through and issue refunds. But what happens if your dispute is over 45 days old or isn't listed as paying for "goods" or "services" since it was paid with via the iPhone app for PayPal? Well, you can put in a request for an out of pocket refund which you may or may not get.
And I am annoyed because I emailed the owner about that craptastic bag I got that was supposed to make up for the multiple collections I never received and here is the reply I got:
"I'm sorry you are disappointed. We have revamped our company policies and procedures, so we hope we never run into this situation again. XOXO"
WTF is that? Like I'm going to give an opportunity for this to happen again? Especially now that she isn't even bothering to fulfill paid orders and just says "file a dispute"?
Ugh, I am very frustrated and upset. I know it seems like a no-win situation for the vendor. She's allegedly trying to improve her business, but people are questioning her products and practices. There are people wanting their orders and then there are people not wanting what may or may not be safe for their eyes. Cutting people off when they are expecting packages for Christmas is just another wrong to add to the pile. Not fulfilling orders is yet another one to add on. But sticking your head in the sand and waiting for it to pass is simply unacceptable.
So, I can sit here and firmly declare that I do not endorse Glittersniffer Cosmetics in any way. Should the company ever regroup, I would still advise you to steer clear.